Kanpoh Steel Holdings Group. (hereafter, “the Group”) complies strictly with the Act on the Protection of Personal Information (hereafter, “Personal Information Protection Act”) when obtaining or using personal information from our customers, business partners, etc. (hereafter, “customers”), and handles customer personal information as follows in order to protect it.

Definition of personal information

The Group considers personal information to be as stipulated by the Personal Information Protection Act: all “information related to a [living] person” (name, sex, date of birth, other information that can be used to identify an individual), and all information or attributes (e-mail address, user ID, password, card number, hobbies, rank, family structure, physical characteristics, etc.) that are incidental to and used in relation to a particular living individual.

Basic Policy

In the handling of personal Information, the Group recognizes the importance of the protection of personal information, and ensures it is in compliance with the related laws, regulations, and norms. In addition, we have established management regulations for the protection of personal information and continue to promote safety measures in the handling of personal information in order to ensure proper management of personal information in our various work procedures.

Purpose of Use of Personal Information

The Group uses necessary personal information in the course of carrying out the following tasks:

  • Providing our products and services
  • Responding and providing information to inquiries regarding our products and services
  • Information about new products and services, questionnaires and analysis of their results
  • Tasks for handling those wishing to work at the Group.

Scope of Use of Personal Information

The Group will not use personal information outside the scope required to carry out the above purposes without obtaining the customer’s consent ahead of time. However, in the following cases, personal information may be provided to third parties without the customer’s consent:

  • Providing our products and services
  • When needed to protect human life, physical body, or assets, and when it is hard to obtain the customer’s consent; when it is necessary to cooperate with a national organ, or local public body, or party consigned by same on matters required by law, and obtaining the agreement of the information owner might hamper the operation of this matter.
  • Information about new products and services, questionnaires and analysis of their results

Disclosure of Personal Information

The entire Company strives to protect privacy. The Group will never sell or lend customers’ contact information to other companies. However, personal information may be disclosed due to legal requirements or lawsuits. In addition, it may be disclosed when it is determined to be necessary for national security, law enforcement or ensuring public interest.

Safely Managing Personal Information

The Group manages and protects personal information provided to us by customers and personal information obtained by the Group itself. In addition to taking safety measures to prevent and correct the leak, loss, or damage of personal information, we will respond promptly in the unlikely event of a problem.

Disclosure, Correction, Deletion etc. of Personal Information

The Group will respond appropriately, based on the Personal Information Protection Act, to requests from customers for the disclosure, correction, deletion etc. of their personal information held by the Group. We shall inform you of the procedures, so please contact us at the address below. Note that we may need you to provide materials to confirm that you are the owner of the personal information in question. In addition, we may need to charge you actual costs for postage, photocopying, and other expenses required to comply with your requests.

Responses to Complaints or Consultations Regarding the Handling of Personal Information

Complaints or consultations regarding the handling of personal information directed at the Group will be dealt with appropriately and promptly.

Contact for Inquiries Related to Personal Information Protection
Contact Form